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Please read the following terms and conditions concerning cancellations carefully before before sending us the cancelation by email.
Cancellations have to be made at least 24 hrs. before arrival. You can do this from Monday -Friday by sending us an email.
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On Saturday and Sunday you will have to call the hostels directly, BUT ONLY WHEN THE RESERVATION IS FOR THAT SAME WEEKEND OR THE MONDAY AFTER. Write down the date and hour of cancelling and the name of the person you spoke to.
THIS IS VERY IMPORTANT INFORMATION TO AVOID ANY MISCOMMUNICATION AND CONFUSION FROM BOTH SIDES.
The Flying Pig Downtown Hostel Amsterdam:
+31 (0)20 420 68 22
The Flying Pig Uptown Hostel Amsterdam:
+31 (0)20 400 41 87
The Flying Pig Beach Hostel Noordwijk:
+31 (0)71 362 25 33
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Only when you receive a personal reply with the confirmation of your cancellation, you can be sure that your booking has been cancelled.
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read the above?
Now Cancel Your Reservation in 8 steps!
1.Send an email to web@flyingpig.nl (in English)
2. Put in Subject: CANCELLATION + Name used in reservation
Write in your e-mail:
3. Your reservation numbers (Make sure you state the reference numbers of all the different bookings you want to cancel! We only cancel the bookings with the given reference numbers so in case of a no show, you will be charged for any remaining bookings!
4. Which hostel you booked for:
Flying Pig Uptown
Flying Pig Downtown
Flying Pig Beach
5. Arrival date
6. Number of nights
7. Number of people
8. Your telephone number
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